Privacy built for real-world connections.
This Privacy Policy explains how VIBEEIT collects, uses, shares, protects, and retains personal data when you use our mobile app, website, events, support channels, and related services.
- Effective: 17 July 2026
- 18+ only
- Location controls
- Face verification transparency
- Global privacy rights
Data you provide
Account, profile, photos, videos, prompts, plan details, messages, reports, support requests, and optional verification information.
Data we generate
App usage, device data, crash logs, fraud signals, approximate location, recommendation signals, and safety moderation signals.
Why we use it
To operate VIBEEIT, recommend people and plans, enable chat and meetups, verify accounts, improve safety, and comply with law.
Your choices
You can manage profile visibility, app permissions, notifications, marketing choices, account deletion, and privacy rights requests.
A transparent privacy page for a dating and real-life meetup app.
This version is written for VIBEEIT’s app features: Match Plan, Match Profile, chat, call/video features, location-based plans, verification, user safety, restaurants/venues, support, and app-store compliance.
1. Who we are
VIBEEIT is a mobile app and online service operated by Hecta Infotech (“VIBEEIT”, “we”, “us”, or “our”). VIBEEIT helps adults discover people, create plans, join plans, chat, verify identity signals, and meet safely at selected places or events.
Our registered address is {{REGISTERED_ADDRESS}}. For privacy questions or requests, contact us at privacy@vibeeit.com.
If a separate privacy notice applies to a specific feature, campaign, event, country, or in-app experience, that specific notice will apply together with this Privacy Policy.
2. Where this Privacy Policy applies
This Privacy Policy applies to the VIBEEIT mobile application, vibeeit.com, support channels, promotional pages, events, venue collaborations, safety reports, surveys, and other services that link to this Privacy Policy.
- Members: people who create or use a VIBEEIT account.
- Visitors: people who browse our website or landing pages.
- Partners: restaurants, venues, event partners, advertisers, creators, and service providers who interact with VIBEEIT.
- Non-members: people whose information may appear in reports, support tickets, contact-sync features, safety investigations, or legal requests.
3. Data we collect
We collect data from you, from your use of VIBEEIT, from your device permissions, from other members, from service providers, and from third-party platforms when you choose to connect them.
Account data
Name, username, phone number, email address, date of birth, gender, login method, Apple Sign In identifier, OTP authentication status, account ID, and account settings.
Profile data
Photos, videos, prompts, bio, interests, dating preferences, language, city, relationship intent, and other information you choose to show on your profile.
Sensitive or special data
Depending on what you choose to provide, profile fields may reveal information such as sexual orientation, relationship preferences, religion, ethnicity, health-related information, political views, or precise location. We process this only as allowed by law and, where required, with your consent.
Plan and meetup data
Plan title, topic, place, selected time, “select later” choices, join requests, accept/reject actions, plan participants, and meetup-related messages.
Content and communications
Chats, profile content, uploaded media, comments, reactions, voice/video call metadata, moderation notes, reports, blocks, and other interactions inside the service.
Location data
Approximate location such as city or area, and precise GPS location if you grant permission. You can usually turn off precise location through your device settings, but features that rely on it may not work fully.
Verification data
Live selfie, face verification checks, liveness signals, government ID information if we request it, verification status, fraud risk signals, and moderation outcomes. Face data may be treated as biometric data in some places.
Technical and usage data
IP address, device model, OS version, app version, language, crash logs, diagnostics, identifiers, push token, network data, pages/screens viewed, taps, feature usage, login time, and ad or notification interactions.
Purchase data
Subscription or purchase type, transaction date, status, price, currency, refund status, and store-provided receipt data. App stores and payment processors may handle full card details directly.
Support, safety and legal data
Support requests, complaint details, report evidence, screenshots, identity verification information, legal correspondence, regulator requests, and records needed to protect members or comply with law.
Marketing and research data
Survey responses, event registration, campaign participation, referral information, restaurant/venue offer interactions, marketing consent, and feedback.
Third-party data
Information from Apple, Google, app stores, analytics providers, fraud-prevention partners, SMS/OTP providers, customer support tools, payment processors, cloud providers, and advertising partners.
4. Why and how we use data
We use personal data to provide VIBEEIT, make recommendations, support real-world plans, protect members, improve the service, communicate with you, and meet legal obligations.
| Purpose | Examples | Typical legal basis |
|---|---|---|
| Operate the service | Create accounts, show profiles, enable Match Plan and Match Profile, process requests, maintain chat, send OTPs, deliver push notifications, and provide support. | Contract, legitimate interest, consent where required. |
| Recommend people and plans | Use preferences, location choices, interests, activity, profile information, and interactions to suggest relevant profiles, plan invitations, and places. | Contract, legitimate interest, consent where required for sensitive data. |
| Verification and safety | Detect fake accounts, verify liveness, review reports, prevent abuse, enforce rules, block banned accounts, and investigate harmful or illegal activity. | Legitimate interest, vital interest, legal obligation, consent where required. |
| Payments and subscriptions | Process app-store purchases, confirm receipts, manage renewals, issue refunds, prevent fraud, and maintain tax/accounting records. | Contract, legal obligation, legitimate interest. |
| Customer support | Respond to requests, investigate bugs, process privacy requests, support account deletion, and resolve disputes. | Contract, legitimate interest, legal obligation. |
| Marketing and offers | Send app updates, promote features, show restaurant/venue offers, measure campaign performance, and manage referrals. | Consent where required; otherwise legitimate interest. |
| Improve and develop features | Analyze usage, run experiments, improve recommendations, detect crashes, refine moderation, and build new safety or matching features. | Legitimate interest, consent where required. |
| Comply with law | Respond to lawful requests, preserve evidence, comply with tax/accounting duties, handle regulatory requests, and defend claims. | Legal obligation, legitimate interest, public interest where applicable. |
5. Recommendations, automated processing and profiling
VIBEEIT may use rules, algorithms, machine learning, or automated processing to personalize your experience. For example, we may rank profiles, suggest plans, recommend places, detect spam, identify suspicious behaviour, estimate abuse risk, or prioritise safety reviews.
We do not use automated processing to make decisions with legal or similarly significant effects without appropriate safeguards where required by law. You may contact us if you want to understand, challenge, or request human review of a decision that significantly affects your account.
- Profile visibility may depend on your settings, filters, location choices, app activity, and safety systems.
- Safety systems may limit, review, or remove content that appears abusive, fake, unlawful, or harmful.
- Recommendations may be less accurate if you provide limited data or disable permissions.
6. How we share data
We share personal data only as needed to operate VIBEEIT, enable member interactions, work with service providers, protect safety, comply with law, and support business operations.
| Recipient | Why we share | Examples of data |
|---|---|---|
| Other members | To show your profile, plan details, chat messages, verification status, common interests, and accepted meetup information. | Profile data, content, plan data, approximate location, verification badge. |
| Service providers | Hosting, cloud storage, SMS/OTP, email, push notifications, maps, analytics, crash reporting, verification, moderation, security, support, and payment processing. | Account, device, usage, content, support, location, purchase, verification data as needed. |
| App stores and payment providers | To process subscriptions, purchases, refunds, receipt validation, fraud prevention, and app-store compliance. | Purchase data, account identifiers, device/store receipt data. |
| Venues, restaurants and event partners | To support offers, event experiences, reservation-related features, safety coordination, and campaign measurement, where applicable. | Limited booking/offer interaction data, plan-related information, aggregated campaign data. |
| Advertising and analytics partners | To measure campaigns, prevent fraud, promote VIBEEIT, and show relevant offers, subject to your choices and applicable law. | Device identifiers, usage data, approximate location, hashed contact details where permitted. |
| Law enforcement, courts and regulators | To comply with valid legal process, protect safety, investigate crime, enforce rights, or respond to government requests. | Relevant account, content, location, technical, purchase, support, and safety data. |
| Corporate transactions | If we are involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction. | Data relevant to the transaction, subject to confidentiality and legal safeguards. |
We do not disclose the contents of your private chats to other members unless you send those messages to them, report content, share screenshots, or disclosure is required for safety, support, legal compliance, or enforcement.
7. Sensitive data, face data and location
Dating and meetup apps can involve sensitive information.
You choose what to share on VIBEEIT. Some details may be sensitive under privacy laws, including dating preferences, precise location, face data, government ID information, sexual orientation, health information, ethnicity, religion, political views, or private communications.
Face verification and biometric data
If you use selfie verification, Face ID-style login, liveness check, or similar verification features, we may collect a selfie, short video, face geometry, liveness signal, verification result, and related anti-fraud information. We use this to confirm that you are a real person, reduce fake accounts, protect members, and prevent repeated abuse.
Where required by law, we will request your consent before processing face data or biometric identifiers. We aim to delete raw verification media and face templates within 30 days after verification, unless a longer period is required for safety, fraud prevention, legal compliance, or disputes unless a longer period is required for security, fraud prevention, legal compliance, or dispute resolution.
Location data
VIBEEIT may use location to show nearby people, plans, venues, distance, area-based safety features, and relevant offers. You can disable location permissions in your device settings. You may still be able to use certain app features by selecting a city, area, or place manually.
8. Cookies, SDKs and device permissions
Our website may use cookies, pixels, local storage, and similar technologies. Our mobile app may use software development kits (“SDKs”), device permissions, and mobile identifiers. These technologies help keep the service secure, remember choices, measure performance, debug crashes, send notifications, prevent abuse, and support analytics or advertising.
- Camera and photo permissions: used for profile photos, videos, selfie verification, and media uploads.
- Location permission: used for nearby plans, distance, venue suggestions, and safety features.
- Microphone permission: used for voice notes, voice calls, video calls, or support features if enabled.
- Contacts permission: used only if we offer and you choose features such as invite, block known contacts, or friend suggestions.
- Push notifications: used for matches, requests, messages, safety alerts, account updates, and marketing where permitted.
- Advertising ID: used only as allowed by device settings, platform rules, and applicable law.
You can usually manage permissions through iOS or Android device settings and manage cookies through your browser settings.
9. International data transfers
VIBEEIT may operate globally, and your personal data may be processed in countries other than where you live. These countries may have different data protection laws. When required, we use safeguards such as contractual protections, transfer impact assessments, standard contractual clauses, technical controls, access limitations, encryption, and vendor due diligence.
If you are located in a region that restricts international transfers, we will handle transfers according to applicable legal requirements and available transfer mechanisms.
10. How long we retain data
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
| Data type | Typical retention approach |
|---|---|
| Active account and profile data | Kept while your account is active and deleted or anonymised after account deletion subject to safety, legal, tax, fraud, and dispute retention needs. |
| Chats and content | Kept while needed to provide chat, support, safety review, member reporting, legal compliance, or account recovery. |
| Safety reports and enforcement records | May be retained longer to investigate abuse, prevent banned users from returning, protect members, and defend claims. |
| Face verification data | Raw media and face templates are intended to be deleted within 30 days after verification, unless a longer period is required for safety, fraud prevention, legal compliance, or disputes, unless law, safety, fraud, or dispute handling requires longer retention. |
| Transaction and tax records | Retained as required by tax, accounting, anti-fraud, refund, and payment laws. |
| Technical logs | Kept for security, debugging, fraud prevention, analytics, and legal compliance, then deleted or anonymised according to our internal retention schedules. |
| Marketing records and consent logs | Kept while you receive marketing and for a reasonable period after opt-out to evidence compliance. |
11. Your privacy choices and rights
Depending on where you live, you may have rights to access, confirm, know, correct, update, delete, restrict, object to processing, withdraw consent, opt out of targeted advertising or sale/sharing, receive a copy of data, appeal a decision, or lodge a complaint with a regulator.
Use app settings
Update your profile, visibility, notifications, blocked users, device permissions, marketing preferences, and account controls.
Submit a request
Email privacy@vibeeit.com with the request type and the email or phone number linked to your account.
Verify securely
We may verify your identity before responding so that another person cannot access or delete your data.
- Access / know: request a copy or summary of personal data we process about you.
- Correction: ask us to correct inaccurate or incomplete data.
- Deletion: request deletion of your account or certain personal data.
- Portability: request a portable copy of certain data where available.
- Restriction / objection: ask us to stop or limit certain processing.
- Consent withdrawal: withdraw consent where processing is based on consent.
- Opt out: opt out of marketing, targeted advertising, sale or sharing where applicable.
- Appeal: appeal a privacy-request denial where law gives you that right.
12. Region-specific privacy notices
Privacy rights differ by country and state. This section provides global-ready disclosures, but your exact rights depend on where you live and the laws that apply to VIBEEIT.
EEA, UK and Switzerland
You may have rights to access, rectification, erasure, restriction, objection, portability, consent withdrawal, and complaint to a supervisory authority. Where we rely on legitimate interests, you may object to processing. Where we rely on consent, you can withdraw consent at any time.
United States
Depending on your state, you may have rights to know, access, delete, correct, portability, opt out of targeted advertising, opt out of sale or sharing, limit use of sensitive data, and appeal denied requests. We do not knowingly sell personal data of users under 18.
California
California residents may have rights to know, access, correct, delete, opt out of sale or sharing, limit certain sensitive personal information uses, and not receive discriminatory treatment for exercising privacy rights. Use our privacy request email or in-app controls.
India
Indian users may have rights to access information about processing, correction, completion, updating, erasure, grievance redressal, nomination, and withdrawal of consent where applicable. Contact our grievance channel at grievance@vibeeit.com.
Brazil
Brazilian users may have LGPD rights such as confirmation of processing, access, correction, anonymisation, deletion, portability, information about sharing, consent withdrawal, and review of decisions made solely by automated processing where applicable.
Canada
Canadian users may request access to and correction of personal information, withdraw consent where appropriate, and contact us with privacy complaints. We use safeguards appropriate to the sensitivity of the information.
Australia and New Zealand
You may have rights to access and correct personal information and to complain about privacy handling. We will take reasonable steps to protect personal information and handle cross-border disclosures according to applicable requirements.
Singapore, South Africa and other regions
Where local privacy laws provide rights to access, correction, consent withdrawal, portability, objection, deletion, or complaint, we will handle valid requests according to those laws.
13. Children’s privacy and age restriction
VIBEEIT is intended only for adults who are at least 18 years old, or the higher age required by local law for using dating or meetup services. We do not knowingly allow children to create accounts.
If you believe someone under 18 is using VIBEEIT, please report the account in the app or contact safety@vibeeit.com. We may request information to investigate and remove underage accounts.
14. How we protect data
We use administrative, technical, and organisational safeguards designed to protect personal data. These may include encryption in transit, access controls, monitoring, logging, security reviews, vendor controls, data minimisation, employee confidentiality obligations, and incident response procedures.
No app, website, network, or storage system can be guaranteed 100% secure. You should use a strong device passcode, keep your app updated, avoid sharing OTPs, and report suspicious activity.
15. Account deletion and deactivation
You can request account deletion through the VIBEEIT app settings or by emailing privacy@vibeeit.com. Deleting the app from your phone does not automatically delete your account or subscription.
- Your profile will no longer be visible after account closure, subject to technical processing time.
- Some information may be kept for safety, fraud prevention, legal, tax, payment, dispute, and compliance purposes.
- If you purchased through Apple App Store or Google Play, you may need to cancel the subscription directly through the store.
- Messages already sent to other members may remain visible to them unless removed under our policies or legal obligations.
16. Legal requests and member safety
We may preserve, use, or disclose data when we believe it is reasonably necessary to comply with law, respond to legal process, protect rights, prevent fraud, investigate abuse, enforce our Terms, protect the safety of any person, or cooperate with regulators and law enforcement.
We review legal requests and may reject or narrow requests that are overbroad, invalid, or inconsistent with applicable law.
17. Changes to this Privacy Policy
We may update this Privacy Policy as VIBEEIT grows, as features change, or as laws change. If we make material changes, we will notify you through the app, website, email, or another reasonable method before the changes take effect where required by law.
18. Contact us
For privacy questions, account deletion, data access, correction, complaints, appeals, or consent withdrawal, contact us using the details below.
Postal address: {{REGISTERED_ADDRESS}}
19. App store privacy disclosure checklist
The privacy information on your app-store listing must match this policy and the real app behaviour. Before submitting VIBEEIT, confirm that your App Store and Google Play privacy disclosures match the actual SDKs, permissions, and data flows in your production app.
- Account data: phone number, email, name, age/date of birth, authentication identifiers.
- User content: profile photos/videos, bio, prompts, chats, reports, support messages.
- Location: approximate and precise location if enabled.
- Identifiers and diagnostics: device identifiers, advertising ID, crash logs, performance data.
- Purchases: subscriptions, receipts, refund and transaction status.
- Sensitive data: face verification and any optional profile fields that may be sensitive.
- Data sharing: cloud hosting, SMS/OTP, analytics, crash reporting, maps, payment, moderation, support, ads, and law enforcement where applicable.